Training Portal - North America

Virtual Instructor-Led Online Training (VILT)

Welcome to your Virtual Training Class

Genesys Virtual Instructor-Led Training (VILT) is delivered online by Genesys Instructors using a virtual environment designed to simulate the traditional classroom experience. This includes labs to practice newly acquired skills.

VILT offers the best of both worlds; it allows you to attend online from your home or office with the added benefit of having a live Instructor remotely teach concepts, answer questions, and help with any issues that may arise during training.

Course Schedules

To view the lastest Training schedule for your area download the Training Schedule PDF from the Training Portal Homepage, or search for courses right here in the Course Catalog.

Or contact your local Genesys University Representative

Training Materials

Genesys eBooks provide an interactive way to access course content from your tablet or web browser. They incorporate features, such as: embedded videos, demonstrations, and note-taking. eBooks can even be updated as new content becomes available.
To view your ebooks online you can login to MY EBOOKS directly here on the training portal, or download an iPad / Android app from there to view your ebooks offline on your mobile devices.

The IPad/Android app will download in the background. Please review the FAQ to find out how to resolve the 'Untrusted Developer' security warning on iOS.

Virtual Lab Environment

Practice your new-found skills in a safe and contained lab environment that lets you turn theory into action as you access and complete class exercises in real time.
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